At Pro Tool Shop, we’re committed to providing professional-grade tool accessories with precision delivery. Below you’ll find answers to common questions about our products, shipping, and services.

Product Questions

What types of tool accessories do you specialize in?

We specialize in high-quality OEM-spec accessories for professional power tools including angle grinders, circular saws, concrete grinders, cordless tools, hydraulic units, and more. Our inventory focuses on industrial-grade components that meet the demands of professional tradespeople.

Are your accessories compatible with major tool brands?

Yes, all our accessories are manufactured to OEM specifications to ensure compatibility with leading professional tool brands. We carefully verify specifications before shipping to guarantee proper fit and performance.

Do you carry accessories for cordless tool systems like M12/M18?

Absolutely. We stock a comprehensive selection of cordless tool accessories, including specialized components for M12/M18 battery systems, drill drivers, and other cordless platforms.

Shipping & Delivery

What shipping options do you offer?

We provide two shipping methods:
Standard Shipping (DHL/FedEx): $12.95 flat rate, delivery in 10-15 business days after dispatch
Free Shipping (EMS): Free on orders over $50, delivery in 15-25 business days after dispatch

How long does order processing take?

All orders undergo 1-2 business days of processing where we verify each item matches OEM specifications and pack with protective materials before dispatch.

Do you ship internationally?

Yes, we ship worldwide (excluding select remote areas in Asia). All international orders include complete customs documentation to minimize delays.

Can I track my order?

Yes, you’ll receive real-time tracking information as soon as your order leaves our facility. Track your wall saw accessories or hydraulic unit parts every step of the way.

Payments & Accounts

What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure online payments.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.

Returns & Exchanges

What is your return policy?

We offer 15-day returns on all accessories from the date of receipt. Items must be unused and in original packaging with all documentation.

How do I initiate a return?

Contact our team at [email protected] with your order details and reason for return. We’ll provide return instructions and process your refund once we receive the item.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Technical Support

What if I need technical assistance with an accessory?

Our team has extensive knowledge of professional tool accessories. Email [email protected] with your questions about installation, compatibility, or performance.

Do you offer expedited shipping for urgent needs?

Yes, for urgent requirements on direct fastening systems or OSHA-compliant dust solutions, contact us about expedited options. We’ll work to match your jobsite timeline.

Contact Information

Pro Tool Shop
6373 West Golden Lane
Glendale, US 85302
Email: [email protected]

Our team is committed to delivering productivity with every order. If you don’t see your question answered here, please don’t hesitate to contact us.