At Pro Tool Shop, we’re committed to providing professional-grade tool accessories with precision delivery. Below you’ll find answers to common questions about our products, shipping, and services.
Product Questions
We specialize in high-quality OEM-spec accessories for professional power tools including angle grinders, circular saws, concrete grinders, cordless tools, hydraulic units, and more. Our inventory focuses on industrial-grade components that meet the demands of professional tradespeople.
Yes, all our accessories are manufactured to OEM specifications to ensure compatibility with leading professional tool brands. We carefully verify specifications before shipping to guarantee proper fit and performance.
Absolutely. We stock a comprehensive selection of cordless tool accessories, including specialized components for M12/M18 battery systems, drill drivers, and other cordless platforms.
Shipping & Delivery
We provide two shipping methods:
Standard Shipping (DHL/FedEx): $12.95 flat rate, delivery in 10-15 business days after dispatch
Free Shipping (EMS): Free on orders over $50, delivery in 15-25 business days after dispatch
All orders undergo 1-2 business days of processing where we verify each item matches OEM specifications and pack with protective materials before dispatch.
Yes, we ship worldwide (excluding select remote areas in Asia). All international orders include complete customs documentation to minimize delays.
Yes, you’ll receive real-time tracking information as soon as your order leaves our facility. Track your wall saw accessories or hydraulic unit parts every step of the way.
Payments & Accounts
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure online payments.
Absolutely. We use industry-standard encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.
Returns & Exchanges
We offer 15-day returns on all accessories from the date of receipt. Items must be unused and in original packaging with all documentation.
Contact our team at [email protected] with your order details and reason for return. We’ll provide return instructions and process your refund once we receive the item.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Technical Support
Our team has extensive knowledge of professional tool accessories. Email [email protected] with your questions about installation, compatibility, or performance.
Yes, for urgent requirements on direct fastening systems or OSHA-compliant dust solutions, contact us about expedited options. We’ll work to match your jobsite timeline.
Contact Information
Pro Tool Shop
6373 West Golden Lane
Glendale, US 85302
Email: [email protected]
Our team is committed to delivering productivity with every order. If you don’t see your question answered here, please don’t hesitate to contact us.
