At Pro Tool Shop, we stand behind our industrial-grade tool accessories with the same commitment to quality that professional tradespeople demand from their equipment. While we rigorously inspect every angle grinder accessory, saw blade, and power tool component before shipment, we understand that sometimes returns or exchanges are necessary.
Our 15-Day Satisfaction Guarantee
We offer a 15-day return window from the date of delivery for most products in our catalog, including:
- Accessories for angle grinders and circular saws
- Cordless tool components and drill accessories
- Base plates and carrying devices
- Measuring tool accessories
- Jobsite lights and radios
Important Exceptions:
The following professional equipment cannot be returned for hygiene and safety reasons:
- Consumables (used abrasives, blades, or bits)
- Cleaning Equipment that has been opened
- Custom-configured Hydraulic Power Unit accessories
Return Conditions
To qualify for a return or exchange:
- Items must be unused, undamaged, and in original packaging
- All protective films and manufacturer seals must be intact
- Original purchase receipt or order number must be provided
- Specialty items (wall saw accessories, wire saw components) may require additional inspection
Step-by-Step Return Process
1. Initiate Your Return Request
Email our tool specialists at [email protected] with the following details:
Subject: Return Request – Order #[Your Order Number]
Body:
Full Name:
Order Number:
Date of Purchase:
Items Requesting to Return (include product codes if possible):
Reason for Return:
Preferred Resolution (Refund/Exchange):
If exchange, specify replacement item:
2. Receive Your RMA Authorization
Within 2 business days, our team will:
- Verify your purchase and product eligibility
- Provide a Return Merchandise Authorization (RMA) number
- Send prepaid return labels for defective items (standard return shipping is customer’s responsibility)
3. Package and Ship Your Return
Securely pack your tool accessories using the original packaging whenever possible. Include:
- The RMA number clearly visible on the exterior
- All original components and documentation
- A copy of your return authorization email
Ship to:
Pro Tool Shop Returns
6373 West Golden Lane
Glendale, US 85302
4. Inspection & Processing
Upon receipt at our facility:
- Our quality team will inspect the returned industrial tools within 3 business days
- You’ll receive email confirmation of approval/denial
- Approved refunds process immediately (see timeline below)
- Exchanges ship via your original shipping method
Refund Timeline & Methods
Once your return is approved:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa/MasterCard/JCB) | 3-5 business days | Original payment method |
| PayPal | 1-3 business days | Original PayPal account |
Note for International Customers:
Refunds may take additional 2-3 days to appear in your account due to international banking processes. Customs duties and original shipping costs are non-refundable.
Exchange Process for Professional Tools
For tradespeople needing different specifications:
- Follow standard return procedures above
- Clearly indicate your desired replacement item
- We’ll ship the new item once the return is received
- Price differences will be refunded or charged accordingly
Expedited Option: For urgent job site needs, you may place a new order immediately and receive refund upon return processing.
Damaged or Incorrect Items
If you receive:
- Damaged concrete grinder accessories or power tool components
- Incorrect saw blades or measuring tool attachments
Contact us within 48 hours of delivery with photos of the issues. We’ll provide prepaid return labels and priority replacement shipping at no cost.
Questions from Tradespeople
Our tool specialists are available to assist with any return questions about your professional equipment purchases:
Email: [email protected]
Hours: Monday-Friday, 6:00 AM – 4:00 PM PST
At Pro Tool Shop, we’re committed to ensuring your complete satisfaction with every industrial tool accessory purchase, just as we’re committed to manufacturing precision components that meet the demands of professional job sites worldwide.