At Pro Tool Shop, we understand that professional tradespeople demand reliability not just from their tools, but from their suppliers as well. Our shipping and returns policies are designed with the same precision and efficiency that you expect from our industrial-grade tool accessories.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your job site requirements:

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment Free (orders over $50) EMS

Note for International Customers: Delivery times may vary based on customs processing in your country. Some remote areas in Asia and other regions may not be serviceable. Any customs duties or taxes are the responsibility of the recipient.

Returns & Exchanges

We stand behind our professional-grade tool accessories with a 15-Day Satisfaction Guarantee from the date of delivery. Our return process is designed to get you back to work with minimal downtime.

Non-Returnable Items

For safety and hygiene reasons, the following professional equipment cannot be returned:

  • Consumables (used abrasives, blades, or bits)
  • Cleaning Equipment that has been opened
  • Custom-configured Hydraulic Power Unit accessories

Return Conditions

To qualify for a return or exchange:

  • Items must be unused, undamaged, and in original packaging
  • All protective films and manufacturer seals must be intact
  • Original purchase receipt or order number must be provided
  • Specialty items (wall saw accessories, wire saw components) may require additional inspection

Step-by-Step Return Process

1. Initiate Your Return Request

Email our tool specialists at [email protected] with the following details:

  • Subject: Return Request – Order #[Your Order Number]
  • Body:
    • Full Name
    • Order Number
    • Date of Purchase
    • Items Requesting to Return (include product codes if possible)
    • Reason for Return
    • Preferred Resolution (Refund/Exchange)
    • If exchange, specify replacement item

2. Receive Your RMA Authorization

Within 2 business days, our team will:

  • Verify your purchase and product eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send prepaid return labels for defective items (standard return shipping is customer’s responsibility)

3. Package and Ship Your Return

Securely pack your tool accessories using the original packaging whenever possible. Include:

  • The RMA number clearly visible on the exterior
  • All original components and documentation
  • A copy of your return authorization email

Ship to:
Pro Tool Shop Returns
6373 West Golden Lane
Glendale, US 85302

4. Inspection & Processing

Upon receipt at our facility:

  • Our quality team will inspect the returned industrial tools within 3 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds process immediately
  • Exchanges ship via your original shipping method

Refund Timeline & Methods

Once your return is approved:

Payment Method Processing Time Refund Method
Credit Card (Visa/MasterCard/JCB) 3-5 business days Original payment method
PayPal 1-3 business days Original PayPal account

International Refund Note: Refunds may take an additional 2-3 days to appear in your account due to international banking processes. Customs duties and original shipping costs are non-refundable.

Exchange Process for Professional Tools

For tradespeople needing different specifications:

  • Follow standard return procedures above
  • Clearly indicate your desired replacement item
  • We’ll ship the new item once the return is received
  • Price differences will be refunded or charged accordingly

Expedited Option: For urgent job site needs, you may place a new order immediately and receive refund upon return processing.

Damaged or Incorrect Items

If you receive:

  • Damaged concrete grinder accessories or power tool components
  • Incorrect saw blades or measuring tool attachments

Contact us within 48 hours of delivery with photos of the issues. We’ll provide prepaid return labels and priority replacement shipping at no cost.

Questions from Tradespeople

Our tool specialists are available to assist with any questions about your professional equipment purchases:

Email: [email protected]
Hours: Monday-Friday, 6:00 AM – 4:00 PM PST

At Pro Tool Shop, we’re committed to ensuring your complete satisfaction with every industrial tool accessory purchase, just as we’re committed to manufacturing precision components that meet the demands of professional job sites worldwide.