Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Authorized Use

Our website is designed for professional tradespeople and industrial users seeking high-quality tool accessories. You agree to use this site only for lawful purposes related to professional tool procurement.

1.2 Intellectual Property

All content on this site, including product designs, specifications, images, and text are the exclusive property of Pro Tool Shop and protected by international copyright laws. Unauthorized reproduction or commercial use of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our industrial-grade tool accessories for:

• Angle grinders, circular saws, and cut-off saws
• Concrete grinders and wall saws
• Cordless tools and drill drivers
• Hydraulic power units and measuring equipment
• Professional sanders and wire saws

While we strive for accuracy, minor variations in color or specifications may occur. Product images are for illustrative purposes only.

2.2 Technical Specifications

Professional users are responsible for verifying that selected accessories are compatible with their existing equipment. Our specialists are available for technical consultation at [email protected].

3. Ordering Process

3.1 Order Acceptance

All orders are subject to product availability and verification. We reserve the right to refuse service to any professional buyer for any reason at our discretion.

3.2 Order Processing

Professional orders are processed within 1-2 business days (excluding weekends and holidays). You will receive confirmation via email with tracking information once your industrial tools ship.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa, MasterCard, JCB credit cards
• PayPal for secure transactions

4.2 Payment Security

All transactions are encrypted using industry-standard SSL technology. You agree to provide current, complete, and accurate payment information.

4.3 Pricing

All prices are in USD and exclude applicable taxes or duties. International customers are responsible for any customs fees in their country.

5. Shipping Policy

5.1 Shipping Methods

We offer two professional shipping options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: EMS for orders over $50 (15-25 business days)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas where service is unavailable. Customers are responsible for verifying deliverability to their job site location.

5.3 Delivery Issues

Report damaged shipments or incorrect items within 48 hours of delivery with photographic evidence to [email protected].

6. Returns & Exchanges

6.1 Return Policy

We offer a 15-Day Satisfaction Guarantee from delivery date for most professional tool accessories. To qualify:

• Items must be unused and in original packaging
• All protective films and seals must be intact
• Original receipt must be provided

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Used consumables (abrasives, blades, bits)
• Opened cleaning equipment
• Custom hydraulic components

6.3 Return Process

1. Email request to [email protected] with order details
2. Receive RMA authorization within 2 business days
3. Ship to: Pro Tool Shop Returns, 6373 West Golden Lane, Glendale, US 85302
4. Inspection occurs within 3 business days of receipt

7. Limitation of Liability

7.1 Product Use

Pro Tool Shop is not liable for:

• Improper use of professional equipment
• Injury or damage from tool misuse
• Consequential damages from product failure

7.2 Website Operation

We are not responsible for temporary site unavailability or technical issues beyond our reasonable control.

8. User Responsibilities

8.1 Account Security

Professional users must maintain confidentiality of account credentials and immediately report unauthorized activity.

8.2 Compliance

Customers agree to comply with all local regulations regarding tool use and safety standards in their professional work environment.

9. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in the courts of Glendale, Arizona under US law.

10. Policy Changes

We reserve the right to modify these terms at any time. Continued use of our site constitutes acceptance of updated terms.

11. Contact Information

For questions about these Terms or your professional tool orders:

Pro Tool Shop
6373 West Golden Lane
Glendale, US 85302
Email: [email protected]
Hours: Monday-Friday, 6:00 AM – 4:00 PM PST